For Group Buy and pre-order products, orders are processed upon checkout, after which production begins or continues and the product ships at a later date. An estimate for this time is given for each product; however, due to the unpredictable nature of production, there is no guarantee that this estimated time of arrival will be met.
Due to the global situation and its impact on global logistics, packages may be delayed and/or held beyond our control due to the policy of various governing organizations and postal services.
Maker Keyboards ships from Canada to anywhere in the world via Canada Post.
We offer international shipping to most countries. The available shipping options may vary depending on the delivery address.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Maker Keyboards is not responsible for these charges if they are applied and are your responsibility as the customer.
As the buyer, you are responsible for paying any import duties, taxes, fees, and similar which are legally required to purchase items from overseas. In addition, you are responsible for contacting import offices, customs offices, and similar in a timely manner when requested to do so by such organizations. As such are the responsibilities of the buyer and are entirely beyond our control; under absolutely no circumstance will we offer any refund, replacement, or similar for any packages lost, destroyed, or rejected during import due to neglected duties of the buyer.
How do I check the status of my order?
When your order is preparing for shipment, you will receive an email notification from us which will include a tracking number you can use to check its status. Most orders will ship a few days after.
Tracking says my package was delivered but I can't find it
All orders are shipped to the shipping address on the order exactly as written. When tracking shows your package has been delivered but you are unable to find it, it becomes the responsibility of the customer to immediately call their local post office to initiate a trace of the package. The more time that has passed since the shipment was marked as delivered, the harder it will be for the post office to find the missing package.
When tracking shows the package was lost in transit, a replacement will be shipped out at no cost. Maker Keyboards does not issue replacements for shipments with tracking information marked as delivered.