Due to the nature of our products, we do not accept returns. Order cancellations can only be issued before the end date of a group buy, within 14 days of an order being placed, or before the shipping label has been created, whichever comes first. Once a group buy concludes, all sales are final, and returns and order cancellations are not possible.
A 4% fee will be applied to all refunds as payment processors do not refund transaction fees.
All products carry a 7-day replacement window starting at the day of product delivery. Replacements are only accepted on unused items which are in their initial condition, complete with all original packaging, all accessories, and proof of purchase. Due to this, it is recommended that all shipments be opened and inspected as quickly as possible upon delivery.
We will not accept returns, refunds, or replacements under any circumstances for the following:
- Preferences such as acoustics, aesthetics, or typing feel
- Timing problems such as estimated delivery date, delivery date, or delays
- Maximizing unit quality or resale value by “binning” units through replacements
- Failed delivery due to any of the following reasons:
- Incorrect address and/or delivery details
- Lack of response to courier inquiries
- Refusal of payment of import duties and/or taxes
- Rejection of customs clearance
- Mismatch of group buy product description and delivered product due to the unpredictable nature of group buys
- Ownership of the product has been transferred to another person, such as through a second-hand sale
- Any clauses covered in any other document agreed to for the purchase, such as but not limited to the stock grading policy
The vendor reserves the right to verify that the product qualifies for a claim.
The vendor reserves the right to cancel a replacement due to any of the following but not limited to:
- Visible signs of use or assembly, including packaging beyond the minimum that must be opened to access the part in question
- Missing and/or damaged packaging and/or accessories
- Damage due to user error
Any replacements will only occur after the vendor has received the item and has verified the contents of the claim. Under no circumstance will any replacement be issued before the item has been safely delivered back to the vendor and confirmed.
The buyer is responsible for shipping and handling of the item from the buyer to the vendor. It is recommended to ship the item properly using tracked and insured methods; no replacement may be offered if the returned item is damaged, destroyed, or lost during transit from the buyer to the vendor.
When applicable, refunds for shipping costs will only cover up to the shipping cost stated on the order and will not cover any costs incurred through third-party fees and services such as parcel forwarding services.
We reserve the right to update this policy at any time. The most recent revision of this policy will always take effect.